AI in customer service: efficiency or burnout?

Oct 30, 2026 · Issue 13 · 1 source, 1 article

ITBUSINESS reports that AI speeds up case handling in contact centres but may increase workers' workload. The article was published on 30 October.

Who is affected and how

employee

Automation in customer service can also bring a heavier workload.

manager

At a contact centre, the impact of AI should also be tracked through burnout indicators.

Sources

• AI in customer service: efficiency or burnout? - ITBUSINESSitbusiness.hu · Oct 30, 2026 · magyar

Machine-generated summary based on the titles and excerpts of the source articles. The facts come from the linked article.