AI scores every customer call and workers cannot see the rules, reports say
Reports say AI scores every customer call and workers cannot see the rules. There are also cases of AI evaluating employees, even for disciplinary or dismissal decisions, and monitoring is under way at Co-op's customer service.
Who is affected and how
- employee
- You have the right to ask for the evaluation criteria and a description of how your data is processed.
- HR professional
- AI-based performance evaluation and remote monitoring must be backed by a data protection impact assessment and by informing employees.
Sources
- AI Now Scores Every Call, and Workers Cannot See the Rulessocial europe · Oct 6, 2026
- AI Now Scores Every Call, and Workers Cannot See the Rules - Social Europesocialeurope.eu · Oct 6, 2026
- AI workplace monitoring at Co-op's customer service | AI Kávészünetaikaveszunet.hu · Oct 9, 2026 · magyar
- Cases of artificial intelligence (AI) evaluating employees’ work and even identifying people for dis.. - MKmk.co.kr · Oct 7, 2026
- 60 Minutes Transcript: Artificial intelligence and the future of workcbsnews.com · Oct 10, 2026
- Artificial Intelligence and remote Monitoring of employees: What companies need to dopwc · Oct 7, 2026
- Artificial Intelligence and remote Monitoring of employees: What companies need to do - PwC Italia Blogblog.pwc.it · Oct 7, 2026
Machine-generated summary based on the titles and excerpts of the source articles. The facts come from the linked article.