Gartner: 95% of HR leaders use AI, but only one in five has seen significant results
A Gartner survey of 110 HR leaders finds that 95 percent of organisations introduced some AI over the past year, but only one-fifth saw significant results. The Conference Board says employers are training for current roles, not future ones.
Who is affected and how
- HR professional
- AI training should also be planned for newly emerging roles, and its results measured.
- manager
- The ROI of AI adoption needs to be measured, because usage does not equal impact.
Sources
- Amazon tests Gartner’s entry-level jobs warning - HR Executivehrexecutive.com · Aug 3, 2026
- The AI Reskilling Gap Behind Employee Experience Problems - Customer Experience Magazinecxm.world · Aug 3, 2026
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